Policies
Terms Of Use
Below are our various terms of use for this website as well as our transportation data.
Site Usage
Consent
By using this site, you consent to the following Terms of Use and Privacy Policy.
Refund and Exchange Policy
All pass sales are final. There are no refunds or exchanges. All transactions are immediate.
Delivery of Passes
Passes will be mailed to you via regular U.S. Mail within two (2) to four (4) business days from the date your transaction is processed. Passes can be mailed only to the verified billing address. There is no charge for shipping or handling. SORTA/Metro is not responsible for passes that are lost, stolen, or delayed in the mail.
Privacy Policy
SORTA/Metro respects your privacy. Your personal information will not be used for any other purpose except fulfilling your requests and processing your transaction. We use secure socket layer (SSL) technology to help protect the security of financial transactions. SORTA/Metro does not lease, sell, or otherwise release your personal information to outside companies for marketing purposes.
Developer Data
Data Ownership & Usage
The Southwest Ohio Regional Transit Authority (SORTA/Metro) hereby grants you (Licensee) non-exclusive, limited and revocable rights to use, reproduce, and redistribute SORTA/Metro’s transit route schedules, pricing, and other associated data (“Data”) subject to the following Terms:
- SORTA/Metro trademarks and copyrighted materials, including any confusingly similar variants, may not be used in association with Data unless approved in writing by SORTA/Metro.
- Data is provided on an “as is” and “as available” basis. Any modification, alteration, combination or arrangement of the Data is solely at your own risk. SORTA/Metro makes no representations or warranties of any kind, express or implied, regarding the data. SORTA/Metro disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. SORTA/Metro does not warrant that the data, the service or site will be available at any given time, secure, accurate or free from error. SORTA/Metro and its employees, officers, directors, and agents will not be liable for damages of any kind arising from the use of Data including but not limited to direct, indirect, incidental, punitive and consequential damages.
- SORTA/Metro reserves the right to alter and/or no longer provide Data at any time without prior notice.
- SORTA/Metro maintains title, ownership, rights, and interest in and to Data.
By downloading or using the Data, you agree to be bound by all of the Terms and Conditions set forth in this Agreement.
Applicable Law
The laws of the State of Ohio shall govern all rights and obligations under this Agreement, without giving effect to any principles of conflicts of laws.
Entire Agreement
This Agreement constitutes the complete and exclusive agreement between SORTA/Metro and Licensee with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications, or agreements not specifically incorporated herein. SORTA/Metro reserves the right to modify or revoke this agreement at any time.
Real-Time Web Service
- https://tmgtfsprd.sorttrpcloud.com/TMGTFSRealTimeWebService/vehicle/vehiclepositions.pb
- https://tmgtfsprd.sorttrpcloud.com/TMGTFSRealTimeWebService/tripupdate/tripupdates.pb
- https://tmgtfsprd.sorttrpcloud.com/TMGTFSRealTimeWebService/gtfs-realtime/trapezerealtimefeed.pb
- https://tmgtfsprd.sorttrpcloud.com/TMGTFSRealTimeWebService/alert/alerts.pb
Schedules and Trip Planning Data (GTFS)
GTFS, or the General Transit Feed Specification, is the standard format used by many transit agencies to release schedule and trip planning information.
Please note that this data will be updated at least quarterly
If you’ve developed an app with Metro’s GTFS data, please let us know.
SORTA’s social media accounts, including Facebook, Twitter and Instagram pages are utilized as a public service to inform customers and members of the community of transit service-related information, agency news, events and other relevant activities.
Social media accounts are monitored regularly Monday-Friday during business hours. We encourage feedback and interaction on social media and endeavor to respond within 24 hours to inquiries.
Images and content posted by SORTA, including its trademarks, service marks, logos and other proprietary intellectual property may not be used in any manner likely to cause confusion among customers or in any manner that disparages or discredits SORTA. Images may not be modified in any way that substantially alters the content, subject or meaning of the image. Use of an image must be accompanied by a photo credit to SORTA.
We reserve the right to mute comments or block individuals from SORTA’s social media accounts for violating this code of conduct by engaging in the following behaviors:
• Spamming (content that is posted repeatedly on a profile) and content deemed disingenuous or potentially fraudulent.
• Defamatory, malicious, profane, obscene, sexual, intimidating, discriminatory, demeaning, disparaging, harassing or threatening comments or profile pictures
• Calls to violence of any kind
• Activity that violates any law or regulation
• Self-serving or flagrant promotion of goods, sites or services
• Posting links to websites that are not affiliated with SORTA
• Name-calling, personal attacks or hate propaganda, including hostile, derogatory or deliberately insulting comments toward a specific individual or group
• Any other comments that SORTA deems inappropriate
For questions or complaints regarding service or for employee commendations, please contact SORTA’s Customer Care Center at 513-632-7527 or email customerservice@go-metro.com.