Contact
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Be sure to include as many details as possible, including route number, coach number, day and time, location and if bus is traveling inbound or outbound.
Mailing Address:
SORTA/Metro
Attn: Customer Service
525 Vine Street, Suite 500
Cincinnati, OH 45202
Customer Care Center:
513-632-7575
customerservice@go-metro.com
Route information: 513-621-4455
Weekdays, 6:30 a.m. - 6 p.m.
Weekends/Holidays, 8 a.m. - 5 p.m.
The Bus Stop (Sales Office):
513-632-7699
Open weekdays 7 a.m. - 5:30 p.m.
Mercantile Center Arcade
120 E. Fourth Street
Cincinnati, OH 45202
Access Service Information:
For people with disabilities that prevent them from
riding Metro, 513-632-7590
Fare Deal Program:
Discount fare for riders with disabilities, elderly
513-632-7540
The Fare Deal office is open Monday, Wednesday
and Friday from 8:15 a.m. to 4 p.m. (closed 12 - 1
p.m. and on holidays)
Lost and Found:
513-632-7699
Weekdays 7 a.m. - 5:30 p.m.
Riding Information:
Real-time information about your bus
513-621-4455
Metro Administration:
General information
513-621-9450
Weekdays, 8:30 a.m. - 5 p.m.
Media Relations:
Pat LaFleur
External Affairs Manager
513-632-7522
plafleur@go-metro.com
Adsposure:
Information on advertising on Metro buses
513-554-8100
www.adsposure.com
Riverfront Transit Center Parking:
For charter vehicles during Reds & Bengals games
Ampco System Parking
513-929-9200
Title VI Information:
Title VI Notice To Public
Title VI Complaint Procedures
Title VI Complaint Form