- Be aware of your surroundings
- Keep valuables out of sight
- If you see something, say something - tell the bus driver if you see something suspicious
- If you feel threatened by another passenger, move away and tell the bus driver
- Metro buses all have cameras that capture footage of all passengers
A program for our young commuters
To help children who travel alone on our buses, we have a "Kids Ride Safe" information card with important emergency information and instructions. The card can be completed by the child's parent and tucked into a backpack or wallet. The cards are also available free at the sales office, Government Square booth, and by mail through the call center.
The card has room to write the child's name, parent/guardian information, school, and important phone numbers. On the back, it instructs the child to tell the bus operator if he or she is lost, missed the stop, is being harassed, or is sick and needs help.
Last year, more than hundreds of Metro operators and mechanics earned safety awards for providing accident-free service. Metro works with its drivers and mechanics throughout the year to ensure safety. Metro purchased a bus driving simulator in 2009 with federal formula funds from the Federal Transit Administration, to make training more efficient, enhance new operator preparation, improve safety performance, and reinforce driving competencies.
In May 2014, Metro made history as the first mid-size transit system to receive top honors for both safety and security from the American Public Transit Association (APTA). Read more about these exciting awards here. Metro was recognized for its Pedestrian Safety Program with a Certificate of Merit from the American Public Transportation Association (APTA) at the 2011 Annual Bus Safety & Security Excellence Awards.
Follow these tips to make sure your own trip is as safe as possible.
Use a designated bus stop.
Bus stop locations have been chosen for maximum safety, so Metro operators are not permitted to pick up or drop off passengers outside marked stops.
Never run for a bus.
Running for a bus can lead to slips, falls and other accidents. If the operator is already pulling away, don't chase the bus or pound on the door. It's much safer to wait for the next bus.
Have your fare ready.
Having the correct fare ready before you board helps cut down on delays and keeps the bus and your fellow riders on time.
Wait your turn.
Let passengers exit the bus before boarding to minimize crowding and falls on the stairs. Allow passengers using wheelchairs to board and exit first.
Use handrails to steady yourself on the way to your seat.
Pick your seat.
Choose your seat quickly and sit down, then avoid changing seats while the bus is in motion.
Remove facial coverings
Riders are asked to remove facial coverings like masks and hoods on sweatshirts while riding the bus. Exceptions: small children or those observing religious or cultural customs.
If traveling with children, make sure they stay seated.
Stand behind the yellow line.
Stay seated whenever possible, but if the bus is full and you must stand, remain behind the yellow line. It's the law! And your operator can't see the mirrors when passengers stand forward of the line. If you must stand, hold onto the handrails at all times.
Keep aisles clear.
Keep all personal belongings such as shopping bags or laptop cases out of the aisles. Strollers and grocery carts must be folded.
Be careful during bad weather.
Rain and snow call for extra caution. Wet floors can be slippery, so be sure to use the handrails.
A note about talking
Of course you may talk with your fellow riders, but please do not engage the operator in unnecessary conversation. If you must ask a question, do so when the bus is stopped. Talking is a distraction, and your operator needs to focus on the road. Also, please be courteous to other passengers when using a cell phone.
Keep your seat until the bus stops!
Request your stop by ringing the bell about one stop before your own. Remain seated until the bus has come to a complete stop.
Again, always use handrails when walking on a bus.
Watch your steps.
Use caution when going down steps and when stepping off the bus.
Don't cross in front of the bus.
Step onto the sidewalk and wait until the bus pulls away before starting to cross the street. Cross only at crosswalks and obey traffic signals.
If you have any questions about riding the bus safely, call 513-621-4455.
Federal Transit Watch Program
Launched in 2003, Transit Watch is a nationwide safety and security-awareness program designed to encourage the active participation of transit passengers and employees in working together to maintain a safe transit environment.
For more information, be sure to visit the Transit Watch web site.
All Metro buses and Metro's Government Square transit hub downtown are equipped with video surveillance equipment.
Witness an incident on a bus? A suspicious package or activity? Alert your driver or call Metro's customer-service line, 513-632-7575 and let us know.