Metro's service is 100% ADA-accessible to ensure that elderly riders and those with disabilities have an enjoyable and comfortable experience using our service.
All Metro buses include a wheelchair lift or ramp and two securement areas for wheelchairs and mobility devices, and a automatic voice system that announces key stops, transfer points and other important information. Additionally, accessible-format materials, like bus schedules are available upon request.
Animals on MetroAll service animals are allowed to ride Metro buses without paying an additional fare. All other animals that are kept as pets, such as dogs, cats, etc., may be brought on board the bus in a pet carrier that can be purchased at any pet store or retail store.
Riding Metro’s traditional services provides convenience and independence. That's why Metro offers travel training: free, personalized, one-on-one instruction for current Access riders. Travel training is also available for non-Access riders.
Metro's travel training program includes:
- Requesting bus information
- Trip planning
- Reading bus schedules
- Boarding and exiting buses
- Using the wheelchair lift and securement system (if applicable)
- Street crossing
- Emergency procedures
- Stranger awareness
- Appropriate behavior on the bus
Currently, Metro is unable to perform orientation and mobility training for the visually impaired. For more information, please contact Metro's Travel Training coordinator at 513-632-7587.
Access paratransit servicesAccess is a shared-ride public transportation service, providing transportation for people whose disabilities prevent them from riding Metro buses.
Learn more on our Access page.
Fare Deal ProgramRiders who are 65 or older, have Medicare or have a disability, may be eligible for discounted fares through this program.
Learn more on our Fare Deal page.