Metro provides several services to customers with disabilities.
Metro Service Features
The Metro fleet has low-floor buses that provide easier wheelchair access and feature ramps allowing for faster and easier wheelchair boarding. Metro’s standard bus fleet is also equipped with features to make riding easier for people with disabilities. Newer buses feature an automatic voice system to announce key stops, transfer points and other important information. Also, all of our buses are equipped with a wheelchair lift or ramp and two securement areas for wheelchairs.
Accessible-format materials, like bus schedules are available on request.
Access Paratransit Services
Access is a shared-ride public transportation service, providing transportation for people whose disabilities prevent them from riding Metro buses.
Learn more on our Access page.
Fare Deal Program
Riders who are 65 or older, have Medicare or have a disability, may be eligible for discounted fares through this program.
Learn more on our Fare Deal page.
Everybody Rides Metro
Everybody Rides Metro (ERM) is a charitable foundation that subsidizes Metro bus tokens and passes for low-income individuals to support self-sufficiency.
Learn more on our Everybody Rides Metro page.
Be Streetcar Safe
- · Don't cross in front of a moving streetcar
- · People using wheelchairs and other mobility devices should cross the tracks at a right angle. Be careful -- front wheels can get caught in the track gap.
- · Stop and look - streetcars are very quiet… cross only at designated crosswalks with signals
When the streetcar begins operating in September 2016:
- · Streetcars offer 100% low-floor boarding (the first in the nation), so everyone including people using wheelchairs and other mobility devices can board without a ramp or other assistance
- · Wheelchairs and other mobility devices don’t require securement on the streetcar. For your safety, please use the designated seating area and set your brake.
- · Streetcars have designated priority seating for seniors and people with disabilities.
Click here for more Be Safe Streetcar tips
Animals on Metro
All service animals are allowed to ride Metro buses without paying an additional fare.
All other animals that are kept as pets, such as dogs, cats, etc., may be brought on board the bus in a pet carrier that can be purchased at any pet store or retail store.
Riding Metro’s traditional services provides convenience and independence. That's why Metro offers travel training: free, personalized, one-on-one instruction for current Access riders. Travel Training is also available for non-Access riders.
Metro's travel training program includes:
- Requesting bus information
- Trip planning
- Reading bus schedules
- Boarding and exiting buses
- Using the wheelchair lift and securement system (if applicable)
- Street crossing
- Emergency procedures
- Stranger awareness
- Appropriate behavior on the bus
Currently, Metro is unable to perform orientation and mobility training for the visually impaired.
For more information, please contact Metro's Travel Training coordinator at 513-632-7587.