Jan 6, 2022

Metro Procedures and Resources for Winter Weather Disruptions

In the event of snow- and ice-related bus service disruptions, Metro has multiple resources at customers' disposal to stay up-to-date on the status of their trip.
CINCINNATI – As a round of winter weather moves through the Tri-State Thursday evening into Friday morning, Metro is reminding the public of various procedures and resources available in the event that snow or ice disrupts their normal bus service.

In the event of significant ice or snow, Metro will still run service, but detours and delays may be possible. Updated service information will be provided through the following outlets:

- Metro's Cincy EZAlerts is a free tool that allows riders to sign up to receive service alerts by text or email, including information about detours and service interruptions for their route. Metro customers can subscribe for alerts at go-metro.com/cincyezalerts.

- Real-time bus-tracking apps such as Transit App or Metro's desktop Transit Tracker allow riders to track the location of their bus in real time.

- Metro's detour blog also provides information and bus schedules. A list of snow detour-routes can be found here.

- Metro's Customer Care Center (513-632-7575) is open weekdays from 6:30 a.m. to 6 p.m.

IMPORTANT:  Metro buses cannot stop safely on snowy or icy hills. Customers should board at the top or bottom of hills.

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