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All pass sales are final. There are no refunds or exchanges. All transactions are immediate.
Passes will be mailed to you via regular U.S. Mail within two (2) to four (4) business days from the date your transaction is processed. Passes can be mailed only to the verified billing address. There is no charge for shipping or handling. SORTA/Metro is not responsible for passes that are lost, stolen or delayed in the mail.
SORTA/Metro respects your privacy. Your personal information will not be used for any other purpose except fulfilling your requests and processing your transaction. We use secure socket layer (SSL) technology to help protect the security of financial transactions. SORTA/Metro does not lease, sell or otherwise release your personal information to outside companies for marketing purposes.