Refund and Exchange Policy
All pass sales are final. There are no refunds or exchanges.
Delivery of Passes
30-day rolling passes will be mailed to you via regular U.S. Mail within two (2) to four (4) business days from the date your transaction is processed. Passes can be mailed only to the verified billing address. There is no charge for shipping or handling. SORTA/Metro is not responsible for passes that are lost or stolen in the mail.
Pre-Ordering Future Passes
30-day rolling passes for future months may be pre-ordered but their costs are based on current fares. In the event of a fare increase, your account will be charged for the new cost of the 30-day rolling passes. SORTA/Metro reserves the right to increase the cost of a 30-day rolling pass without notice.
SORTA/Metro respects your privacy. Your personal information will not be used for any other purpose except fulfilling your requests and processing your transaction. We use secure socket layer (SSL) technology to help protect the security of financial transactions. SORTA/Metro does not lease, sell or otherwise release your personal information to outside companies for marketing purposes.