Contact Us
We're here to serve you. Let us know how we're doing. Send us your commendations or complaints.
Be sure to include as many details as possible, including route number, coach number, day and time, location and if bus is traveling inbound or outbound.
Mailing Address:
SORTA/Metro
Attn: Customer Service
602 Main St., Suite 1100
Cincinnati, OH 45202
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Customer Relations:
513-632-7575
customerservice@go-metro.com
Weekdays, 8:30 a.m. - 5 p.m.
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Metro Schedule and Route Information:
513-621-4455
planmytrip@go-metro.com
Weekdays, 6:30 a.m. - 6 p.m.
Closed weekends and major holidays.
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The Bus Stop (Sales Office):
513-632-7699
Open weekdays 7 a.m. - 5:30 p.m.
Mercantile Center Arcade
120 E. Fourth Street
Cincinnati, OH 45202
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Xtra Service:
513-632-7528
xtraservice@go-metro.com
School days 6:30 - 11 a.m.
Service open to public
Xtra service info online
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Winter Weather Hotline:
Updated continuously for major detours
513-632-7538
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Metro Administration:
General information
513-621-9450
Weekdays, 8:30 a.m. - 5 p.m.
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Access Service Information:
For people with disabilities that prevent them from riding Metro, 513-632-7590
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Fare Deal Program:
Discount fare for riders with disabilities, elderly
513-632-7540
The Fare Deal office is open Monday, Wednesday and Friday from 8:15 a.m. to 4 p.m. (closed 12 - 1 p.m. and on holidays)
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Advertising Vehicles:
Information on advertising on Metro buses
513-554-4700
www.advertisingvehicles.com
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Lost and Found:
513-632-7699
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Riverfront Transit Center Parking:
For charter vehicles during Reds & Bengals games
Ampco System Parking
513-929-9200
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