Contact Us

We're here to serve you. Let us know how we're doing. Send us your commendations or complaints.

Be sure to include as many details as possible, including route number, coach number, day and time, location and if bus is traveling inbound or outbound.

Mailing Address:
SORTA/Metro
Attn: Customer Service
602 Main St., Suite 1100
Cincinnati, OH 45202

Customer Relations:
513-632-7575

customerservice@go-metro.com
Weekdays, 8:30 a.m. - 5 p.m.

Metro Schedule and Route Information:
513-621-4455

planmytrip@go-metro.com
Weekdays, 6:30 a.m. - 6 p.m.
Closed weekends and major holidays.

The Bus Stop (Sales Office):
513-632-7699

Open weekdays 7 a.m. - 5:30 p.m.
Mercantile Center Arcade
120 E. Fourth Street
Cincinnati, OH 45202

Xtra Service:
513-632-7528

xtraservice@go-metro.com
School days 6:30 - 11 a.m.
Service open to public
Xtra service info online

Winter Weather Hotline:     
Updated continuously for major detours

513-632-7538

Metro Administration:         
General information

513-621-9450
Weekdays, 8:30 a.m. - 5 p.m.

Access Service Information:          
For people with disabilities that prevent them from riding Metro, 513-632-7590

Fare Deal Program:  
Discount fare for riders with disabilities, elderly

513-632-7540
The Fare Deal office is open Monday, Wednesday and Friday from 8:15 a.m. to 4 p.m. (closed 12 - 1 p.m. and on holidays)

Advertising Vehicles:          
Information on advertising on Metro buses

513-554-4700
www.advertisingvehicles.com

Lost and Found:           
513-632-7699

Riverfront Transit Center Parking:      
For charter vehicles during Reds & Bengals games

Ampco System Parking
513-929-9200


 

 

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