Access Services
Access is a shared-ride public transportation service, providing origin-to-destination transportation in small buses for people whose disabilities prevent them from riding Metro buses. To use Access, you must first register and be approved for service, a process that can take up to three weeks.
NEW: Effective Jan. 17, 2012, Access customers will no longer be able to purchase monthly Fare Deal stickers for use on Access identification cards. Fare Deal stickers will only be sold to those customers holding valid Fare Deal cards. Access customers with valid Access identification cards can still use their Access cards to ride Metro for half-fare. Just show the operator your Access ID when boarding to receive a discounted fare. Visit the Fare Deal office on Mondays, Wednesdays or Fridays from 8:15 a.m. - 4 p.m. (closed from 12 - 1 p.m.) to get a Fare Deal card.
About Access
The Americans with Disabilities Act of 1990 (ADA) was passed to remove the physical barriers that have kept people with disabilities from fully participating in society.
The ADA states that Metro's regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, Access serves as a "safety net" for only those people who do not have the functional capability to ride Metro buses. Disability alone does not qualify a person to use Access under the ADA.
Access' service area and hours of operation are based on regular Metro service. Access service is limited to operation within 3/4 of a mile of regular (non-express) Metro service and within the hours of regular (non-express) Metro service. For questions regarding Access policies, please call the Access information line at 513-632-7590.
Access Fares
Zone 1 - $3.50 (off-white ticket)
Zone 2 - $4.50 (gray ticket)
Access fares can be paid in any combination of cash and tickets equaling the exact fare. Access tickets cannot be accepted for fares on any Metro route.
Travel Training
Metro offers free, personalized, one-on-one instruction for Access customers who want to learn to ride Metro buses. Using Metro instead of Access is a convenient, less expensive way to travel. For more information, or call 513-632-7587.
Rules of Riding
Access drivers are responsible for:
- Assisting customers on and off the vehicles lift or steps
- Securing your wheelchair or scooter
- Fastening every customer's seat belt
- Calling 911 in case of any medical emergency on the vehicle
- Collecting fares
Access drivers are NOT responsible for:
- Carrying groceries and packages
- Installing child safety seats
Important Access Phone Numbers
| Access Reservations | 513-531-8888 |
| Estimated Time of Arrival Line | 513-531-6888, ext. 1 |
| Customer Service | 513-531-6888, ext. 2 |
| Metro Travel Training | 513-632-7587 |
| Eligibility/Appeals | 513-632-7585 |
| General Information | 513-632-7590 |
| TTY for hearing impaired/Ohio Relay Service | 800-750-0750 |
For more information on Access, see the pdf version of our Access brochure (44KB) or call the Access information line, 513-632-7590.
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